Privacy Policy

Last updated: 8 August 2026

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Welcome to Pro Web Squad (“Pro Web Squad”, “we”, “us”, or “our”).

Pro Web Squad operates an online learning and education platform available at https://lms.prowebsquad.com/ (the “Platform”). Through the Platform, we provide online courses, live training programs, recorded classes, self-paced learning, assessments, assignments, attendance tracking, certificates, digital learning resources, and other educational and professional training services.

This Privacy Policy explains how Pro Web Squad collects, uses, stores, protects, and processes information relating to visitors, students, customers, instructors, and other users of our Platform.

By accessing, registering on, purchasing from, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Platform.

We may collect information that you voluntarily provide when you create an account, enroll in a course, purchase a course, attend a class, submit an assignment, participate in an assessment, contact our support team, request a certificate, provide feedback, or otherwise use our services.

This information may include your full name, email address, mobile number, account information, billing information, course enrollment details, learning progress, assessment results, assignment submissions, attendance records, certificate information, feedback, reviews, and communications with our support team.

We may also automatically collect certain technical and usage information when you access the Platform. This may include your IP address, browser type, operating system, device information, pages viewed, course activity, login information, access times, referring website, approximate location, and other technical information generated through your use of the Platform.

To access certain features of our LMS, you may be required to create a user account.

You are responsible for providing accurate information during registration and maintaining the accuracy of your account information. You are also responsible for keeping your password and other login credentials confidential.

If you believe that someone has accessed your account without authorization, you should contact Pro Web Squad at support@prowebsquad.com as soon as reasonably possible.

Because Pro Web Squad operates a Learning Management System, we may collect and maintain information relating to your educational activity. This may include:

  • Courses purchased or enrolled in.
  • Course access dates and expiry dates.
  • Course completion status.
  • Lesson and video progress.
  • Quiz and assessment results.
  • Assignment submissions.
  • Attendance records.
  • Live class participation.
  • Certificate issuance and verification information.
  • Course feedback and reviews.
  • Communications relating to your course or training program.

This information allows us to provide, administer, monitor, and improve our educational services.

Certain Pro Web Squad courses may include live classes conducted through third-party platforms such as Microsoft Teams or other video-conferencing services.

When you participate in a live class, certain information may be processed by the relevant third-party platform, including your name, account information, meeting participation information, technical information, and other information processed according to that platform's policies.

Where applicable, attendance information may be recorded by Pro Web Squad for course administration, eligibility, assessment, certificate issuance, and quality-management purposes.

Students should review the privacy policies and terms of the relevant third-party platforms before using them.

Pro Web Squad may offer paid courses, training programs, subscriptions, workshops, or other paid educational services.

Payments may be processed through third-party payment gateways or payment service providers.

Pro Web Squad may receive transaction-related information such as the transaction ID, payment status, payment amount, payment date, and limited payment information necessary to confirm and administer your purchase.

We generally do not directly store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or similar payment authentication credentials on our own servers.

Payment information may instead be processed by the relevant payment gateway or financial institution according to its applicable policies and security practices.

We may use the information we collect for purposes including:

  • Creating and managing your LMS account.
  • Providing access to courses and learning materials.
  • Processing course enrollments and purchases.
  • Providing live and recorded classes.
  • Managing course batches and schedules.
  • Tracking attendance and course participation.
  • Monitoring course progress.
  • Conducting quizzes, assessments, and examinations.
  • Reviewing assignments and submissions.
  • Issuing and verifying certificates.
  • Providing customer and technical support.
  • Processing refunds and cancellations.
  • Sending course-related notifications.
  • Sending payment confirmations and receipts.
  • Sending important account and security communications.
  • Improving our courses and learning platform.
  • Understanding how students use our Platform.
  • Detecting and preventing fraud, misuse, unauthorized access, and security incidents.
  • Maintaining business, financial, tax, and transaction records.
  • Complying with applicable laws and legal obligations.
  • Enforcing our Terms & Conditions and other policies.

Where promotional communications are sent, you may have the ability to unsubscribe from such communications.

Our Platform may use cookies, local storage, analytics technologies, pixels, and similar technologies.

These technologies may help us maintain login sessions, remember preferences, improve website functionality, understand Platform usage, monitor performance, improve user experience, and analyze traffic.

You may be able to control certain cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Platform.

We may use third-party service providers to support the operation of our LMS.

These providers may include hosting providers, payment gateways, analytics services, email providers, communication platforms, authentication services, video-conferencing services, security services, customer-support providers, and other technology providers.

Such providers may process information on our behalf where reasonably necessary to provide their services.

Third-party providers may have their own privacy policies and terms. Pro Web Squad does not control the independent privacy practices of third-party services.

Pro Web Squad does not sell your personal information as a commercial product.

We may share information with service providers, contractors, technology providers, payment processors, hosting providers, analytics providers, communication providers, instructors, professional advisers, or other trusted parties where reasonably necessary to operate the Platform and provide our services.

We may also disclose information where required or permitted by applicable law, court order, governmental authority, regulatory requirement, legal process, or where reasonably necessary to protect the rights, safety, security, property, or operations of Pro Web Squad, our users, or others.

If Pro Web Squad is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Pro Web Squad takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include authentication controls, access restrictions, secure hosting, security monitoring, backups, software updates, and other reasonable safeguards appropriate to the nature of the information.

However, no internet-based service can guarantee absolute security. Users acknowledge that transmission and storage of information online involve inherent risks, and Pro Web Squad cannot guarantee that unauthorized third parties will never defeat security measures.

We retain personal information for as long as reasonably necessary to provide our services, maintain learning records, issue and verify certificates, process transactions, provide support, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Different categories of information may be retained for different periods depending on their purpose and applicable legal or business requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate record-keeping requirements.

Subject to applicable law, you may have rights relating to your personal information, which may include requesting access to certain information, requesting correction of inaccurate information, requesting deletion where legally applicable, withdrawing consent where processing is based on consent, and exercising other rights available under applicable data-protection laws.

Requests can be submitted by contacting: support@prowebsquad.com

We may request reasonable information to verify your identity before processing certain requests.

Certain information may need to be retained where required or permitted by law, including information required for tax, accounting, fraud prevention, dispute resolution, or legal compliance.

The Pro Web Squad Platform is primarily intended for users who are legally capable of entering into applicable agreements and making purchases.

Where a particular course or program is designed for minors, applicable consent and enrollment requirements may apply.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a minor has provided personal information to us without appropriate authorization or consent, please contact us at support@prowebsquad.com.

Users may submit assignments, comments, questions, reviews, feedback, testimonials, images, documents, or other content through the Platform.

You are responsible for ensuring that you have the necessary rights and permissions to submit such content.

You should not submit confidential, sensitive, or third-party personal information unless such submission is necessary and you have the appropriate authority.

Our Platform may contain links to third-party websites, applications, services, payment gateways, social media platforms, or other external resources.

Pro Web Squad is not responsible for the privacy practices, security, content, or policies of independent third-party services.

Users should review the applicable privacy policies before providing information to third-party services.

We may occasionally send information about new courses, offers, workshops, educational programs, events, or other Pro Web Squad services.

Where applicable, you may opt out of promotional communications using the unsubscribe option included in the communication or by contacting us.

You may continue to receive essential service-related communications, such as account, payment, security, course, and transaction notifications even after opting out of promotional communications.

Pro Web Squad may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or regulatory requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

For privacy questions, complaints, data-related requests, or concerns regarding this Privacy Policy, please contact us:

Pro Web Squad
Website: https://lms.prowebsquad.com/
Email: support@prowebsquad.com
Phone: +91 95558 32203
Address: [Insert Registered/Business Address]

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India relating to privacy, personal data protection, information technology, consumer protection, and electronic services, as applicable to the Pro Web Squad Platform.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Contact & grievance

If you have a complaint, payment issue, account problem, course-access issue, privacy concern or refund request, please contact us first so we can try to resolve it.

Organisation
Pro Web Squad
Registered address
Not set — add LMS_BUSINESS_ADDRESS to .env